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TERMS & CONDITIONS

(USER AGREEMENT)

Effective Date: 01 May 2026

1. Introduction

Welcome to www.twistedtwinescollectibles.odoo.com ("Website"), owned and operated by Twisted Twines, GSTIN: 23AZEPK6199D1ZC.

This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules thereunder. This electronic record is generated by a computer system and does not require physical or digital signatures.

By accessing, browsing, registering, or purchasing products through the Website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Refund & Cancellation Policy, and all other policies published on the Website.

If you do not agree to these Terms & Conditions, please discontinue use of the Website immediately.

2. About Twisted Twines

Twisted Twines is engaged in the sale of:

  • Collectible coins
  • Banknotes and paper currency
  • Postage stamps
  • First Day Covers (FDCs)
  • Philatelic folders
  • Numismatic collectibles
  • Historical memorabilia
  • Handmade craft products
  • Related collectible items

All products offered on the Website are subject to availability.

3. Membership Eligibility

Use of the Website is available only to persons who can legally enter into binding contracts under applicable Indian law.

By using this Website, you represent that:

  • You are at least 18 years of age.
  • You are legally competent to enter into a binding agreement.
  • The information provided by you is accurate and complete.

4. User Account and Registration

If you create an account on the Website:

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activities conducted through your account.
  • You agree to provide accurate, complete, and current information.
  • You shall promptly update any information that becomes inaccurate.

Twisted Twines reserves the right to suspend or terminate accounts containing false, misleading, incomplete, or fraudulent information.

5. Product Information

We make every reasonable effort to accurately describe products listed on the Website.

However:

  • Product images are for representation purposes.
  • Colors may vary depending on display settings.
  • Condition grading is based on professional assessment and may vary among collectors.
  • Minor age-related imperfections may exist in collectible items.

Customers are encouraged to review product descriptions and photographs carefully before purchasing.

6. Pricing and Taxes

  • All prices are displayed in Indian Rupees (INR).
  • Applicable GST and shipping charges may be added at checkout.
  • Prices are subject to change without prior notice.
  • Pricing errors may occasionally occur. In such cases, Twisted Twines reserves the right to cancel affected orders and issue refunds where applicable.

7. Orders and Acceptance

An order placed on the Website constitutes an offer to purchase.

Twisted Twines reserves the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors.
  • Cancel orders due to product unavailability.
  • Refuse transactions suspected to be fraudulent or unlawful.

An order is deemed accepted only after confirmation of payment and issuance of an order confirmation.

8. Payment Terms

Payments may be made through authorized payment gateways and banking channels available on the Website.

Twisted Twines does not store complete debit card, credit card, banking passwords, UPI PINs, or other sensitive financial credentials.

All payment transactions are subject to the terms and conditions of the respective payment service providers.

9. Shipping and Delivery

Orders will normally be dispatched within the timelines specified on the Website.

Delivery schedules are estimates only and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Force majeure events

Risk and ownership of products pass to the customer upon successful delivery.

10. Returns, Refunds and Cancellations

Returns, refunds, and cancellations shall be governed by the Refund & Cancellation Policy published on the Website.

Due to the collectible nature of many products, returns may not be accepted for:

  • Rare collectibles
  • Limited edition items
  • Products damaged after delivery
  • Products returned in altered condition

11. User Conduct

You agree not to:

  • Violate any applicable law.
  • Use the Website for fraudulent activities.
  • Upload viruses or malicious software.
  • Attempt unauthorized access to the Website.
  • Misrepresent your identity.
  • Interfere with Website operations.
  • Copy or reproduce Website content without authorization.

Twisted Twines reserves the right to suspend or terminate access for violations.

12. Prohibited Content

Users shall not upload, transmit, publish, or share content that:

  • Is unlawful, fraudulent, misleading, or defamatory.
  • Infringes intellectual property rights.
  • Contains malware or harmful code.
  • Promotes illegal activities.
  • Violates any applicable law or regulation.

Any such content may be removed without prior notice.

13. Intellectual Property Rights

All content on the Website including:

  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Text
  • Layouts
  • Designs

is owned by or licensed to Twisted Twines and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

14. Authenticity and Grading Disclaimer

Twisted Twines endeavors to provide genuine collectible products.

However:

  • Grading and condition assessments are opinions.
  • Market values may fluctuate over time.
  • No guarantee is provided regarding future appreciation or investment returns.
  • Buyers should independently assess suitability before purchase.

Products are sold primarily as collectibles and historical items.

15. Antiquities and Legal Compliance

Customers are responsible for ensuring compliance with all applicable import, export, customs, tax, and heritage-related laws.

Where applicable, products may be subject to restrictions under Indian laws governing antiquities, cultural property, and heritage objects.

16. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection, processing, and use of information as described therein.

17. No Warranty

The Website and its services are provided on an "as is" and "as available" basis.

Twisted Twines makes no warranties, express or implied, including warranties relating to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Continuous availability of the Website

18. Limitation of Liability

To the maximum extent permitted by law, Twisted Twines shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Data loss
  • Market fluctuations affecting collectible values

In any event, the total liability of Twisted Twines shall not exceed the purchase price paid for the relevant product.

19. Indemnification

You agree to indemnify and hold harmless Twisted Twines, its owners, employees, service providers, and representatives from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Violation of these Terms & Conditions.
  • Misuse of the Website.
  • Violation of any law or third-party rights.

20. Force Majeure

Twisted Twines shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including:

  • Natural disasters
  • Epidemics or pandemics
  • Government actions
  • Internet disruptions
  • Transportation failures
  • Labor disputes

21. Changes to Terms

Twisted Twines reserves the right to modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of the revised Terms.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the principal place of business of Twisted Twines.

23. Contact Information

Twisted Twines

GSTIN: 23AZEPK6199D1ZC

Email: indianhistoricalfinds@gmail.com

Website: www.twistedtwinescollectibles.odoo.com

For any questions regarding these Terms & Conditions, please contact us using the details above.

By using this Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.