Privacy Policy

Last Updated: 01 May 2026

1. Introduction

Twisted Twines ("Company", "we", "our", or "us"), a GST-registered proprietorship engaged in the sale of collectible coins, banknotes, stamps, philatelic materials, historical memorabilia, and handmade craft products, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place orders, create an account, contact us, or otherwise interact with our services.

2. Information We Collect

We may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Mobile phone number
GST details (where applicable)
Payment-related information necessary to process orders

Technical Information

IP address
Browser type and version
Device information
Website usage data
Cookies and analytics data

Order Information

Products purchased
Transaction history
Delivery preferences
Customer service communications

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate regarding purchases, deliveries, and account activities
Improve website functionality and user experience
Prevent fraud and unauthorized transactions
Comply with legal and tax obligations
Send promotional communications where permitted by law

4. Payment Security

Payments made through our website are processed by authorized third-party payment gateways. We do not store complete credit card, debit card, UPI PIN, banking passwords, or other sensitive payment credentials on our servers.

5. Sharing of Information

We do not sell, rent, or trade customer personal information.

We may share information with:

Shipping and logistics partners for order delivery
Payment processors and banking partners
Technology service providers supporting website operations
Government authorities or law enforcement agencies when required by law

All such disclosures are limited to information necessary for the intended purpose.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

Remember user preferences
Improve website performance
Analyze visitor behavior
Enhance shopping experience

Users may disable cookies through browser settings, though certain website features may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Maintain business records
Comply with taxation, accounting, and legal obligations
Resolve disputes and prevent fraud

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Update account details
Withdraw marketing communications
Request deletion of information where legally permissible

Requests may be submitted using the contact details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of any external sites they visit.

11. Children's Privacy

Our products and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information

For questions regarding this Privacy Policy or our data practices, please contact:

TwistedTwines

GSTIN: 23AZEPK6199D1ZC

Email: indianhistoricalfinds@gmail.com

Website: www.twistedtwinescollectibles.odoo.com

By using this website, you consent to the collection and use of information as described in this Privacy Policy.