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PRIVACY POLICY


Last Updated: 01 May 2026

1. Introduction

Twisted Twines ("Company", "we", "our", or "us"), a GST-registered proprietorship engaged in the sale of collectible coins, banknotes, stamps, philatelic materials, historical memorabilia, and handmade craft products, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place orders, create an account, contact us, or otherwise interact with our services.

2. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile phone number
  • GST details (where applicable)
  • Payment-related information necessary to process orders

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and analytics data

Order Information

  • Products purchased
  • Transaction history
  • Delivery preferences
  • Customer service communications

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate regarding purchases, deliveries, and account activities
  • Improve website functionality and user experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal and tax obligations
  • Send promotional communications where permitted by law

4. Payment Security

Payments made through our website are processed by authorized third-party payment gateways. We do not store complete credit card, debit card, UPI PIN, banking passwords, or other sensitive payment credentials on our servers.

5. Sharing of Information

We do not sell, rent, or trade customer personal information.

We may share information with:

  • Shipping and logistics partners for order delivery
  • Payment processors and banking partners
  • Technology service providers supporting website operations
  • Government authorities or law enforcement agencies when required by law

All such disclosures are limited to information necessary for the intended purpose.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Remember user preferences
  • Improve website performance
  • Analyze visitor behavior
  • Enhance shopping experience

Users may disable cookies through browser settings, though certain website features may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Maintain business records
  • Comply with taxation, accounting, and legal obligations
  • Resolve disputes and prevent fraud

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update account details
  • Withdraw marketing communications
  • Request deletion of information where legally permissible

Requests may be submitted using the contact details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of any external sites they visit.

11. Children's Privacy

Our products and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information

For questions regarding this Privacy Policy or our data practices, please contact:

TwistedTwines

GSTIN: 23AZEPK6199D1ZC

Email: indianhistoricalfinds@gmail.com

Website: www.twistedtwinescollectibles.odoo.com

By using this website, you consent to the collection and use of information as described in this Privacy Policy.